Whatever happened to service?

Visited a number of music shops in Birmingham today...what sad places they have become...even in a half-term week all were virtually empty, no badly played riffs, no stuttering chord sequences. And the staff...with one exception (please stand up City Music), no one asked if I required any assistance, seeming more interested in staring at computer screens or engaging in conversation with each other...don't they want to sell anything? Or am I too old to be of interest? Is the internet killing live music?...Probably not, but it's having a good go at the retailers.